Refund policy
At DV Clothes, we want you to have a seamless and satisfying shopping experience. That's why we have a customer-friendly return policy for clothes and accessories. Here are the key points:
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30-Day Return Window: You have a 30-day period from the date of delivery to initiate a return for eligible items.
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Items in Original Condition: To qualify for a return, the clothes and accessories must be in their original, unused, and unwashed condition, with all tags and labels intact.
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Exclusions: For hygiene reasons, certain items like underwear, swimwear, and earrings (if applicable) may not be eligible for return unless they are defective.
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Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support immediately. We will arrange for a replacement or a refund, depending on your preference.
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Easy Return Process: To start a return, simply log in to your DV Clothes account, go to the Order History section, select the item(s) you wish to return, and follow the provided instructions.
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Return Shipping: If the return is due to a mistake on our part or a defective item, we will cover the return shipping costs. However, if you change your mind about a purchase, you may be responsible for the return shipping fees.
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Refund or Store Credit: Once your return is received and inspected, we will process your refund back to your original payment method. If you prefer, we can also issue store credit for future purchases.
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Non-Refundable Items: Some items may be marked as non-refundable, and in such cases, this will be clearly stated on the product page.
Please ensure that you carefully review the specific return policy details for each item on its respective product page. If you have any questions or concerns, don't hesitate to reach out to our friendly customer support team at info@dvclothes.com, and they will be happy to assist you.
At DV Clothes, we value your satisfaction, and we strive to make your shopping experience enjoyable and worry-free. Happy shopping!